Refund & Return Policy
🧾 PharmIndia24 Refund & Return Policy
At PharmIndia24, your satisfaction is our top priority. We strive to provide genuine, high-quality medicines, healthcare products, wellness products, and pharmacy essentials. If something doesn’t meet your expectations, we’re here to help.
1. Items Eligible for Refund or Replacement
You may request a refund or replacement in the following cases:
-
Wrong item delivered
-
Damaged or defective product
-
Missing items in your order
-
Expired products received
-
Incorrect quantity delivered
Refunds or replacements are subject to verification and approval.
2. Time Limit to Raise a Request
Please raise any issue within 72 hours of delivery through the PharmIndia24 app or by contacting our support team.
Requests made after 72 hours may not be eligible for a refund or replacement.
3. Non-Returnable Items
For hygiene, safety, and regulatory reasons, the following items may not be eligible for return:
-
Medicines that have been opened or used
-
Products with broken or damaged seals
-
Personal care and hygiene products that have been opened
-
Medical products that cannot be resold for safety reasons
-
Products specifically marked as non-returnable
However, you may still request a refund or replacement if an item is received damaged, defective, expired, incorrect, or in poor condition, subject to verification.
4. Refund Method
Approved refunds will be processed:
-
To your original payment method for online payments, or
-
As PharmIndia24 Wallet/Credit where applicable.
Refunds are usually completed within 5–7 business days after approval, depending on the payment provider or bank.
5. Order Cancellation
You may cancel your order before it has been dispatched from the pharmacy or fulfillment center.
If the order has already been dispatched or is out for delivery, it may not be eligible for cancellation.
6. Proof Required
To ensure smooth processing, please provide clear photos or videos of damaged, defective, incorrect, or expired products when submitting your refund or replacement request.
For certain medicines or healthcare products, additional verification may be required.
7. How to Request a Refund
-
Open the PharmIndia24 app or website.
-
Go to “My Orders.”
-
Select the relevant order.
-
Click “Report an Issue” or “Request Refund.”
-
Upload the required photos or supporting documents, if applicable.
-
Our team will review your request and process it according to this policy.
📞 Contact Us
For further assistance:
📧 Email: support@pharmindia24.com
📞 Phone: +91-8073 100 838
⚖️ 8. Policy Updates
PharmIndia24 reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on our website and app.
Note: For medicines and regulated healthcare products, returns and refunds may be subject to applicable laws, prescription requirements, product type, and pharmacy regulations.